It's our first experience with them (our normal company was unavailable for weeks), so this is just the initial review. First, they were able to fit is in on short notice due to a cancellation the same day I called which is worth a star all by itself. Chris was polite and seemed thorough (comparing with the many previous service/cleaning appointments in the past). He was unable to recreate an ignition problem we occasionally had, but said that if the general service didn't resolve it (which it did) to just let them know and they would come back. I'm generally wary of heating/cooling companies so this was a pleasant start.
Jeff truly went above and beyond for us! He was very responsive and was able to determine exactly what was wrong with our boiler right away. I highly recommend using Tyler Heating. We will definitely be calling to service our boiler soon!
Jonathan was professional fast and really tried to serve the customer correctly. He fixed the heating issue and gave me tips on avoiding the problem in the future. when you have no heat in the winter water in the basement and within 2 hours of my phone call it was resolved , I would say that is pretty good! I am not a novice at home ownership and I couldn't ask for a better response from Tyler and especially Jonathan whose quick diagnose, problem fix and professional treatment was excellent.
We awoke the other morning to a very cold house and realized the heater was not functioning. I called Tyler at 8 a.m. and they had a technician here by 10;30. He assessed and fixed the problem. He was professional, polite, and answered all of our questions.We have been using Tyler for about 6 years. We trust them to be honest and to get the job done right, the first time.
Excellent workmanship - prompt, professional, courteous, clean. Love our new gas heating system! They used top quality parts and did a great installation! Couldn’t be more pleased!